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Policy

 Hello!

We're sew  excited that you're interested in joining one of our Adult or Children’s offerings! Our studio was born from the love of sewing and the desire to share this wonderful skill and art form with others. This love is the threads of our business and you'll feel and see that in every class you take and the instructors you have.  We hope you'll find our studio to be inspirational and a safe place for creativity, expression and for you to be you! 

 

Overview:  

- Our Adult Classes are for ages 16 and over and our Kids Art Classes are for ages 8.5 - 13.5. 
- Our Adult Creative Arts Workshops max at eleven students. Our Adult Sewing Classes max at eight students. Our Kids Art Classes max at eight students.
- The studio opens about 10 minutes before your scheduled start time.  
- To cultivate creativity, foster group learning and interaction we are a "device free" studio. 
- When signing up for a course session you are committing to all the classes in that session. Please make all efforts to attend each class. This allows for the course to run more smoothly for everyone. 
- It is the registrants responsibility to fully read and know what course they are singing up for.
- We provide a creative and educational learning experience that is nurturing, fun and friendly. We encourage creativity, exploration, group learning and support of peers.
- Once registered for a course students will receive an informational email about a week before their start date that needs reviewing and a response back. 

 

Prerequisites:

- It is the registrants responsibility to fully read the class description for the course they are interested in and know what they are signing up for.
-  At the bottom of each course description it lists if a prerequisite is needed for that course. Most classes have prerequisites or ask students to have equivalent experience before enrolling. This enables students to gain a solid foundation in skill appropriate courses. 
- It is the registrants responsibility to make sure they meet all prerequisites.  For those not sure what class to join, please call us at 508-446-4406 and we will help to place you in the right course. 
- Reimbursement is not given, but a credit is issued and must be used within six months for those who register for a course that they don't meet the prerequisites.


Payment:

- Online:  We accept all major credit cards for online purchases and registrations. 
In Studio:  We accept cash or check for purchases and registrations made in the studio. 
- Material fee is brought to the first class and paid to the instructor.
- Payment is due at the time of registration and will reserve your space in the course. Please register early to ensure a seat as classes fill quickly

 

Refunds, Credits, Missed Classes:

 Adults

- Withdrawal or class transfers made for any reason  15 or more days prior to the start day of your Course will result in a studio credit, minus a 10% cancelation fee that can be used toward another course or workshop within six months of being issued. Credits expire after six months, cannot be combined with promotional discounts, are non-refundable,  cannot be redeemed for cash value or for Gift Certificates. Credits are non-assignable without prior approval from studio.
- No reimbursement, credit or class transfer will be issued for withdrawals made within 14 days of the class start date.  
- Payment for adult Creative Arts Workshops is non-refundable, creditable or transferable.  
- If a promo or discount is won/given and applied toward a course/workshop it is nontransferable and cannot be redeemed toward other offerings if student cancels out of course/workshop.
- Payment is non-refundable, creditable or transferable for classes students miss.
- We cover a lot in our multi-week sewing sessions and each class builds upon the class beforehand. Because so much is covered in each class, it is important to make all efforts to attend each class in your session and complete 'at home' work if required. If a class is missed or 'at home work' is not completed for those that require it there is no guarantee you will finish the class project.
- Please let us know if you will be missing a class, in rare cases we may be able to accommodate a class make-up. Class make-ups are not guaranteed and are only sometimes an option. 

 

Children:

- Withdrawal or class transfers made for any reason  15 or more days prior to the start day of your Course will result in a studio credit, minus a 10% cancelation fee that can be used toward another course or workshop within six months of being issued. Credits expire after six months, cannot be combined with promotional discounts, are non-refundable,  cannot be redeemed for cash value or for Gift Certificates. Credits are non-assignable without approval from studio.
- No credit or class transfer will be issued for a withdrawal made within 14 days class start date.
- If a promo or discount is won/given and applied toward a course/workshop it is nontransferable and cannot be redeemed toward other offerings if student cancels out of course/workshop. 
- We are not able to offer make-up classes for Children’s offerings.
- Payment is nonrefundable, creditable or transferable for classes students miss. However, we will work toward getting your child caught up if their is a returning class.
- It is expected that children follow instruction and conduct themselves in a safe, focused manner.
- If a behavioral issue arises the student will be spoken to. If the issue does not resolve the parent or guardian will be notified. At this time if the issue cannot be resolved the child will have to be pulled from the course and reimbursement is not granted. 
- We offer multi-level kids classes for ages 8.5 - 13.5. All children learn at different rates and not all children will be ready to move on to a higher level. If that is the case an e-mail will be sent with class suggestions that are more in line with your child's skill level.
- Not all children can focus for the full class time. In a situation such as this the parent or guardian will be notified. 

 

Class Cancellations / Inclement Weather/ Bump Back:

Sometimes in rare circumstances due to weather, sickness, etc. course schedules may change. In cases like these an e-mail will be sent out as late as the day of the class. It is the registrants responsibility to read the e-mail on class date adjustments. Please see below for details.

- If a course needs to be bumped up or back the studio reserves the right to do so. If a course needs to be adjusted by more than one week and the adjustment no longer works for students' schedule they can choose to be reimbursed via original payment, use the credit toward another offering or hold a credit that is redeemable for six months after issue. 
- In rare cases a class during a course session may need to be cancelled and this will extend the length of the original course dates by one week. Each course is allotted a make-up date that will cause the course to extend the length of the original course dates by one week. It is registrants responsibility when registering that they can attend the make-up date if needed. The Studio is not responsible if you cannot make the make-up date. No credit or reimbursement will be issued from missed make-up dates.
- If a class/workshop needs to be bumped back, registrants will be contacted and asked if they can attend the new dates. At time of registrant's confirmation to attend date changes, all registration/cancelation policies apply.
- Living in New England it is especially important to recognize that between Nov. 1st and April 1st there is a strong possibility we could have a class weather cancellation. If a class is cancelled due to weather you will be issued a credit of amount paid that can be used within six months of issue date toward another class or workshop.
- If for any reason, other than weather, The Creative Sewing Studio needs to cancel a course and payment has already been submitted students can choose to be reimbursed via original payment, use the credit toward another offering or hold a credit that is redeemable for six months after issue. 

 

Promotions/Gift Certificates:

- Sometimes we offer discount promotions through our website or facebook page
- Discounts may not be combined, cannot be redeemed for cash value are, nontransferable, nonassignable and are void when expired. 
- We do not honor registrations or discounts through third parties. Only registrations/promos/discounts given directly through The Creative Sewing Studio are valid. 

We do not have the ability to keep Gift Certificates on file. Use the code on your Gift Certificate to redeem dollar amount at check out. Gift Certificates are non-refundable.

 

Safety / Risks / Behavior:

- The safety of our students is of utmost importance at The Creative Sewing Studio. Please do not attend any classes if you are under the influence of any substances or not feeling well.
- By enrolling in and attending our classes you understand that in most classes we work with machinery, sharp items like scissors and pins as well as hot items like irons. It is expected that all students respect and use all items in a cautious and safe manner. Use of these items may put students in danger. When enrolling in our classes you understand that there is a potential danger to using any of these supplies and tools. The Creative Sewing Studio is not responsible for any injury or accident that occurs while using tools and equipment during classes.  
- We foster a creative, supportive, nurturing and friendly environment. We offer patience and respect and expect that in return. Poor behavior toward instructors and other students is unacceptable.
- Disruptive, rude or endangering behavior is not acceptable and instructors reserve the right to pull students from class. If a student is dismissed based on disruptive or endangering behavior a credit will not be issued.

 

Left Behind Projects or Items:

If projects/items are left at the studio for more than one month we will assume they are no longer wanted. After one month they will be donated or re-purposed. The studio is not responsible for left behind items.

 

Studio Workroom:

* Please no food or beverages, except for water are allowed in the studio sewing room.
* Please be respectful of others and do not use your phone during the lessons. If there is an emergency please feel free step outside the work room to use the phone.
* Because of limited space and to prevent accidents personal belongings are not allowed in the Studio Workroom. Jackets, purses, scarves, etc. can be kept in one of the rooms adjacent to the Workroom or items can be left in your vehicle. We are not responsible for lost or stolen property.

 

* Please Note:

Our Standard Studio Policies, which we've had in place for several years, apply to all registrations. We understand that these are particularly difficult times, due to COVD, but unfortunately we cannot make exceptions to our polices to accommodate everyone's individual needs. Our policies apply to all COVID and Non-COVID related matters. However, if you can not attend a class please let the studio know well in advance  to your start, as in rare circumstances we may be able to work with you, but there is no guarantee. Visit  HERE to find our COVID policies before registering.