Policy
Hello!
We're sew excited that you're interested in joining one of our Studio offerings! Our studio was born from the love of sewing and the desire to share this wonderful skill and art form with others. This love is the threads of our business and you'll feel and see that in every class you take and the instructors you have. We hope you'll find our studio to be inspirational and a safe place for creativity, expression and for you to be you!
Overview:
- Our Adult Classes are for ages 16 and over.
- Creative Arts Workshops max at eleven students and Sewing Classes max at eight students.
- The studio opens about 10 minutes before your scheduled start time.
- To cultivate creativity, foster group learning and interaction we are a "device free" studio.
- When signing up for a course session you are committing to all the classes in that session. Please make all efforts to attend each class. This allows for the course to run more smoothly for everyone.
- It is the registrant's responsibility to fully read and know what course they are signing up for.
- We provide a creative and educational learning experience that is nurturing, fun and friendly. We encourage creativity, exploration, group learning and support of peers.
- Once registered for a course students will receive an informational email about a week before their start date that needs reviewing and a response back.
Prerequisites:
- It is the student's responsibility to fully read the class description for the course they are interested in and know what they are signing up for.- At the bottom of each course description it lists if a prerequisite is needed for that course. Most classes have prerequisites or ask students to have equivalent experience before enrolling. This enables students to gain a solid foundation in skill appropriate courses.
- It is the student's responsibility to make sure they meet all prerequisites. For those not sure what class to join, please call us at 508-446-4406 and we will help to place you in the right course.
- We offer two options for those those who register for a course that they don't meet the prerequisites. You can be issued a full credit that must be used within six months or be reimbursed minus a 10% processing/cancelation fee.
Payment:
- Online: We accept all major credit cards for online purchases and registrations.
- In Studio: We accept cash or check for purchases and registrations made in the studio.
- Material fee is brought to the first class and paid to the instructor.
- Payment is due at the time of registration and will reserve your space in the course. Please register early to ensure a seat as classes fill quickly
Refunds, Credits, Missed Classes:
- Withdrawal or class transfers made for any reason 15 or more days prior to the start day of your Course will result in a studio credit, minus a 10% cancellation fee that can be used toward another course or workshop within six months of being issued. Credits expire after six months, cannot be combined with promotional discounts, are non-refundable, cannot be redeemed for cash value or for Gift Certificates. Credits are non-assignable without prior approval from the studio.
- No reimbursement, credit or class transfer will be issued for withdrawals made within 14 days of the class start date.
- Payment for adult Creative Arts Workshops is non-refundable, creditable or transferable.
- If a promo or discount is won/given and applied toward a course/workshop it is non-transferable and cannot be redeemed toward other offerings if student cancels/transfers out of course/workshop.
- Payment is non-refundable, creditable or transferable for classes students miss.
- We cover a lot in our multi-week sewing sessions and each class builds upon the previous class. Because so much is covered, it is important to make all efforts to attend each class in your session and complete 'at home' work if required. If a class is missed or if 'at home work' is needed and not completed there is no guarantee you will finish the class project.
- Please let us know if you will be missing a class, in rare cases we may be able to accommodate a class make-up. Class make-ups are not guaranteed and are only sometimes an option.
Class Cancellations / Inclement Weather/ Bump Back:
Sometimes in rare circumstances due to weather, sickness, etc. course schedules may change. In cases like these an e-mail will be sent out as late as the day of the class. It is the student's responsibility to read the e-mail on class date adjustments. Please see below for details.
- If a course needs to be bumped up or back the studio reserves the right to do so. If a course needs to be adjusted by more than one week and the adjustment no longer works for students' schedule they can choose to be reimbursed via original payment, use the credit toward another offering or hold a credit that is redeemable for six months after issue.
- In rare cases a class during a course session may need to be cancelled and this will extend the length of the original course date by one week. Each course is allotted a make-up date that will cause the course to extend the length of the original course dates by one week. It is the student's responsibility when registering to make sure that they can attend the make-up date if needed. The Studio is not responsible if student cannot attend the make-up date. No credit or reimbursement will be issued for missed make-up dates.
- If a class/workshop needs to be bumped back, students will be contacted and asked if they can attend the new dates. At time of student's confirmation to attend date changes, all registration/cancelation policies apply.
- Living in New England it is especially important to recognize that between Nov. 1st and April 1st there is a strong possibility we could have a class weather cancellation. If a class is cancelled due to weather you will be issued a credit of amount paid that can be used within six months of issue date toward another class or workshop.
- If for any reason, other than weather, The Creative Sewing Studio needs to cancel a course and payment has already been submitted students can choose to be reimbursed via original payment, use the credit toward another offering or hold a credit that is redeemable for six months after issue.
Promotions/Gift Certificates:
- Sometimes we offer discount promotions through our website or facebook page.
- Discounts may not be combined, cannot be redeemed for cash value are, non-transferable, non-assignable and are void when expired.
- We do not honor registrations or discounts through third parties. Only registrations/promos/discounts given directly through The Creative Sewing Studio are valid.
- We do not have the ability to keep Gift Certificates on file. Use the code on your Gift Certificate to redeem dollar amount at check out. Gift Certificates are non-refundable.
Safety / Risks / Behavior:
- The safety of our students is of utmost importance at The Creative Sewing Studio. Please do not attend any classes if you are under the influence of any substances or not feeling well.
- By enrolling in and attending our classes you understand that in most classes we work with machinery, sharp items like scissors and pins as well as hot items like irons. It is expected that all students respect and use all items in a cautious and safe manner. Use of these items may put students in danger. When enrolling in our classes you understand that there is a potential danger to using any of these supplies and tools. The Creative Sewing Studio is not responsible for any injury or accident that occurs while using tools and equipment during classes.
- We foster a creative, supportive, nurturing and friendly environment. We offer patience and respect and expect that in return. Poor behavior toward instructors and other students is unacceptable.
- Disruptive, rude or endangering behavior is not acceptable and instructors reserve the right to pull students from class. If a student is dismissed based on disruptive or endangering behavior a credit will not be issued.
Left Behind Projects or Items:
If projects/items are left at the studio for more than one month we will assume they are no longer wanted. After one month they will be donated or re-purposed. The studio is not responsible for left behind items.
Studio Workroom:
* Please no food or beverages, except water, are allowed in the studio sewing room.
* Please be respectful of others and do not use your phone during the lessons. If there is an emergency please feel free step outside the work room to use the phone.
* Because of limited space and to prevent accidents personal belongings are not allowed in the Studio Workroom. Jackets, purses, scarves, etc. can be kept in one of the rooms adjacent to the Workroom or items can be left in your vehicle. We are not responsible for lost or stolen property.
* Please Note:
Our Standard Studio Policies, which we've had in place for several years, apply to all registrations. We understand that these are particularly difficult times, due to COVD, but unfortunately we cannot make exceptions to our polices to accommodate everyone's individual needs. Our policies apply to all COVID and Non-COVID related matters. However, if you can not attend a class please let the studio know well in advance to your start, as in rare circumstances we may be able to work with you, but there is no guarantee.
~ ~ ~ COVID POLICIES ~ ~ ~
What We Ask Of You:
~ As of March 14, 2022 masks will be optional inside the studio, but are subject to change. However, we will still be taking the precautions listed below.
~ All students are expected to wash their hands or use sanitizer upon entry to the studio.
~ If you have had direct contact with a person(s) who has or is suspected of having COVID use your best judgement. Please don't risk putting fellow students and instructors at risk by coming to the studio.
~ If you have symptoms, think you may have COVID and/or tested positive for COVID you are required to wait 5 days from test date and/or last day of being symptom free before attending classes.
~ If when at the studio you find you have anything more than a quick cough or sneeze, if you can please take yourself into the front room until it resolves. Students with persistent coughs or sneezes may need to end their class early. We keep water on hand incase students don't have any, as we understand dry air and allergies can cause coughing. Please bring water and/or cough drops if you are prone to throat irritations.
~ If you are not feeling well and/or have a fever/cough/sneezing please do not attend classes/workshops at the studio. Please reach out to your instructor via creativesewingstudio@mgail.com
~ Please understand that all class cancelations due to COVID or any other circumstances follow our standard cancelation polices above. These can be found under Refunds, Credits, Missed Classes above.
What We're Doing:
~ Historically, we have always cleaned thoroughly, but in lieu of the current climate have increased this. Frequently touched surfaces and tools are sanitized on a more frequent basis.
~ We have decreased our class/workshop size to ensure folk's have three - five feet between each work station.
~ Fans are in two of our three studio windows that exhaust out and intake fresh air.
~ An air purifier is run during all classes/workshops.
~ Our instructors wear properly fitted facemasks and when applicable.
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COVID CREDITS: If you were enrolled in an offering and your class was discontinued or canceled due to the mandatory COVID shut down, you were issued a credit in 2020. You would have received an email at that time with a credit code good for one year, as well as additional reminder and informational emails. Please note, credits contain no-cash value, are non-refundable and expire within one year. Under no circumstances can we hold your credit longer than a year, nor reimburse you. We could not guarantee that the class you were previously in would still be an option when we re-opened again. It is the students responsibility to open and read their credit and other e-mails from the studio. It is not the studio's responsibility if you did not see or review the email.